FAQs

Question 1:     My WaveTrader ASSISTANT or Cash Indices is slow to load or engage the EFS files.  WHY?

Answer:
This is an eSignal server issue most of the time and can be usually solved by shutting down eSignal and rebooting again.

But what you can do first is to engage your eSignal DATA MANAGER and reset the DB’s prior to a reboot. Usually any problem with eSignal incoming data  can be solved with this procedure.

 

UPGRADES

Question 2: I purchased an earlier version of the WAVE TRADER or the ASSISTANT prior to the Mk III versions.

Answer:
The WT MkIII upgrades V10.4 and higher are available FOC to people who bought the the software in year 2007 or more recently. If you contact us we will clarify your status on this issue.

Early versions of WT Mk II or Mk I  have an upgrade fee of A$1000.

The WT-ES  ASSISTANT Mk V has an upgrade fee of A$600.